Terms of Service

You must be at least 18 years old and legally capable of entering into a binding agreement. The Services are intended for businesses, professionals, organizations, and other lawful commercial or institutional users.

• If you create, administer, or use a workspace for an organization, you represent and warrant that you are authorized to act for that organization and to accept these Terms on its behalf.
• You must provide accurate account, company, billing, and workspace information and keep it current.
• You may not use the Services if applicable law, sanctions, export restrictions, or another binding legal restriction prohibits your use.

Customers may create workspaces and invite authorized users. Workspace owners and administrators are responsible for assigning appropriate roles, permissions, access levels, and connected-service privileges.

• You are responsible for safeguarding passwords, authentication methods, API credentials, OAuth grants, and other account credentials.
• You are responsible for activity performed through your account or workspace by users you authorize, except to the extent caused by Strikezone's own breach of these Terms.
• You must promptly revoke access for users who no longer require it and notify us of suspected unauthorized access or security incidents affecting your account.
• You may not share credentials in a manner that circumvents plan limits, user licensing, access controls, or security requirements.

Subject to these Terms and any applicable payment obligations, Strikezone grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable subscription or permitted access period for the Customer's internal business purposes.

Except where expressly permitted in writing, you may not copy, reproduce, resell, sublicense, reverse engineer, decompile, disassemble, scrape, systematically extract, circumvent technical restrictions, or use the Services to build or train a competing product, service, model, or dataset.

The Services include a modular business platform. Features may be introduced, changed, renamed, combined, limited, or discontinued over time. Depending on plan, geography, provider availability, or release status, the Services may include:

• Frank AI - Sales Manager and other generative, predictive, conversational, and agentic AI capabilities.
• AI-native CRM functions for contacts, companies, deals, pipelines, activities, tasks, notes, ownership, imports, enrichment, search, reporting, and related records.
• AI-native Go-to-Market planning, ICP and buyer-persona workflows, GTM Builder, campaign planning, opportunity and lead workflows, and related strategy documents.
• Campaign Builder, email sequences, sales-email workflows, analytics, templates, segments, suppression, and communications features.
• Strikezone Secure Send and customer-domain email infrastructure, including sender-domain verification, deliverability, opt-out, suppression, bounce, complaint, and sending controls.
• Connected Google Workspace, Gmail, Google Calendar, Microsoft 365, Outlook Mail, and Outlook Calendar functionality.
• Meeting scheduling, booking links, availability, event creation, CRM meeting logging, and related calendar workflows.
• Documents, files, generated outputs, projects, notes, shared workspaces, support, collaboration, public-share features, APIs, and mobile experiences.
• Data connectors and integrations with customer-authorized third-party platforms such as HubSpot, Salesforce, Zoho, Brevo, and other supported providers.

A feature's inclusion in these Terms does not guarantee availability in every plan, country, workspace, or release channel.

As between the parties, the Customer retains ownership of data, records, files, communications, prompts, documents, contact information, CRM information, calendar information, email information, and other content submitted to or processed through the Services by or for the Customer ("Customer Data").

The Customer grants Strikezone a non-exclusive, worldwide right to host, copy, transmit, process, transform, analyze, display, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, troubleshoot, administer, and improve the Services in accordance with these Terms, the Privacy Policy, and any applicable customer agreement or Data Processing Addendum.

• The Customer represents and warrants that it has all rights, notices, consents, permissions, and lawful bases required to provide Customer Data to Strikezone and to instruct Strikezone to process it.
• The Customer is responsible for the legality, accuracy, quality, provenance, and appropriateness of Customer Data and for instructions given to the Services.
• Where Customer Data includes personal information about third parties, the Customer is responsible for complying with applicable privacy, data-protection, employment, communications, and marketing laws.

Strikezone's Privacy Policy governs our privacy practices. For many B2B processing activities, the Customer acts as controller/business and Strikezone acts as processor/service provider acting on the Customer's instructions, subject to applicable law and agreements.

When you connect a third-party service, you authorize Strikezone to access, retrieve, import, synchronize, create, update, transmit, or otherwise interact with data in that service within the permissions and scopes you approve. Some integrations may read and write data, create or update records, send messages, create calendar events, or perform other actions.

• You represent and warrant that you have authority to grant Strikezone the requested access and permissions for every connected service and every dataset made available through that connection.
• You are responsible for complying with the third-party provider's terms, policies, licensing restrictions, privacy requirements, and account rules.
• You must not connect credentials, accounts, tenants, workspaces, or datasets belonging to another person or organization without authorization.
• You are responsible for reviewing requested OAuth scopes or permissions and for disconnecting integrations that are no longer required.
• Third-party providers may change APIs, permissions, rate limits, features, pricing, security requirements, or availability. Strikezone does not control and is not responsible for those changes or third-party outages.

Disconnecting a third-party service may stop future synchronization but does not automatically delete Customer Data already imported or created in Strikezone. Data deletion and retention are governed by the Privacy Policy, applicable product controls, and customer agreements.

You may use Strikezone email features only for lawful business communications and in compliance with all laws and provider policies that apply to the sender, recipient, message, and jurisdiction, including where applicable the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), GDPR, UK GDPR, the EU ePrivacy framework, and other direct-marketing, electronic-communications, privacy, and consumer-protection rules.

1. Permission or lawful basis. You must have valid permission, consent, an existing relationship, legitimate interest where legally available, or another lawful basis before sending a message. You must be able to support or document that basis when required.
2. No purchased or unauthorized lists. You may not use purchased, rented, leased, scraped, harvested, guessed, stolen, deceptively obtained, or otherwise unauthorized email addresses or contact lists for outreach through the Services.
3. Accurate identity. You must use accurate sender, routing, reply-to, domain, and header information and must not impersonate another person or organization or use deceptive subject lines or content.
4. Required disclosures. You are responsible for including required business identification, postal address, advertising disclosures, and other legally required information in commercial messages.
5. Unsubscribe and suppression. You must provide and honor legally required opt-out or unsubscribe mechanisms. You may not remove, obscure, bypass, or defeat Strikezone unsubscribe, complaint, bounce, or suppression controls. You may not re-add or re-import a recipient for prohibited commercial outreach after that recipient has opted out.
6. Contact imports. If Strikezone requires an import attestation or sender verification, you must truthfully confirm that imported contacts were lawfully obtained and may lawfully be contacted. Attestation does not create permission where none exists.
7. One-to-one connected inbox use. Connected Gmail, Google Workspace, Outlook, or Microsoft 365 inboxes are intended for permitted one-to-one or relationship-based communications within provider and product limits. Bulk, broadcast, campaign, or high-volume sending must use Strikezone Secure Send or another approved bulk-sending path where required.
8. No circumvention. You may not evade sending limits, provider restrictions, spam filters, rate limits, suppression controls, domain verification, OAuth controls, or other safeguards.
9. Monitoring and enforcement. Strikezone may monitor sending signals such as bounces, complaints, unusual volume, abuse indicators, provider responses, and suppression events. We may throttle, block, suspend, disable, or terminate sending access when necessary to protect recipients, providers, Strikezone, or other customers.

Frank AI - Sales Manager and other AI features may generate text, summaries, classifications, recommendations, forecasts, strategy suggestions, contact or account insights, email drafts, campaign content, CRM updates, file outputs, and other results ("Outputs"). Certain AI or agentic features may also perform actions in the Services or connected systems when configured or authorized to do so.

You may not use the Services to:

• Violate law, regulation, court order, sanctions, export controls, privacy rights, intellectual-property rights, publicity rights, contractual restrictions, or provider policies.
• Send spam, phishing, malware, fraudulent, deceptive, abusive, harassing, threatening, discriminatory, or otherwise unlawful communications.
• Upload, import, enrich, process, or disclose data that you lack authority or lawful basis to use.
• Attempt to gain unauthorized access to accounts, systems, networks, models, source code, APIs, prompts, security controls, or data.
• Interfere with, overload, disrupt, probe, scan, test, or circumvent the security, availability, rate limits, or technical restrictions of the Services.
• Reverse engineer, copy, scrape, extract, benchmark for competitive purposes, or use the Services or Outputs to create, train, or improve a competing product, model, or service, except where such restriction is prohibited by law.
• Misrepresent your identity, authority, affiliation, sender identity, or ownership of data or connected accounts.
• Use the Services in connection with unlawful surveillance, credential theft, malicious automation, or activity reasonably likely to harm another person, organization, or system.

Our Privacy Policy describes how Strikezone collects, uses, stores, shares, and protects personal information. If the parties enter into a Data Processing Addendum or other data-protection terms, those terms apply to the covered processing.

The Customer is responsible for configuring user access, permissions, connected accounts, imports, sharing, public links, and retention settings appropriately for its organization. No security measure is perfect, and Strikezone does not guarantee that unauthorized access or security incidents will never occur.

If you discover a security vulnerability or suspected compromise involving the Services, notify Strikezone promptly and do not exploit, publicly disclose, or use the issue to access data or systems beyond what is necessary to report it responsibly.

The Services and all associated software, source and object code, designs, interfaces, trademarks, branding, workflows, models, prompts, playbooks, methodologies, documentation, product architecture, and other materials provided by Strikezone are owned by Strikezone or its licensors and are protected by intellectual-property laws.

If you provide feedback, ideas, suggestions, enhancement requests, or recommendations, you grant Strikezone a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation to you, provided we do not identify you publicly as the source without permission.

Certain Services require a paid subscription, usage credits, feature entitlements, or other plan-based limits. Pricing, billing intervals, included usage, overages, credits, trials, promotional offers, and plan limits are displayed in the applicable checkout, order form, pricing page, or customer agreement.

• You authorize applicable charges to your selected payment method and are responsible for taxes other than taxes imposed on Strikezone's net income.
• Unless otherwise stated in writing or required by law, paid fees are non-refundable and unused plan credits or usage allowances have no cash value.
• We may suspend paid features for overdue amounts after applicable notice or as permitted by the relevant order or plan terms.
• A signed order form, MSA, or enterprise agreement controls billing terms if it expressly differs from these Terms.

Strikezone may provide beta, preview, early-access, experimental, or not-yet-generally-available features. Such features may be changed, limited, suspended, or discontinued at any time; may contain errors; may have incomplete documentation or controls; and are provided without any commitment that they will become generally available.

You use beta or experimental features at your own risk and should not rely on them for mission-critical operations unless a written agreement expressly states otherwise.

We may modify, update, replace, add, or remove features, model providers, third-party integrations, interfaces, APIs, limits, or workflows as the Services evolve. We will use commercially reasonable efforts to avoid materially reducing paid core functionality during an active paid term, subject to security, legal, provider, technical, or product requirements.

Unless a separate written service-level agreement applies, Strikezone does not guarantee uptime, uninterrupted availability, response times, data synchronization timing, message delivery, inbox placement, calendar availability, enrichment coverage, lead conversion, revenue results, or any other specific performance level.

You may stop using the Services and may cancel or terminate access as permitted by your plan, order form, or account controls. Strikezone may suspend, restrict, or terminate access if reasonably necessary due to nonpayment, suspected compromise, legal requirements, provider requests, abuse, spam, prohibited conduct, security risk, excessive system impact, or material breach of these Terms.

Upon termination, your right to use the Services ends. Data export, retention, deletion, and continued processing are governed by applicable product functionality, the Privacy Policy, customer agreements, and legal obligations. Sections that by their nature should survive termination will survive, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute provisions, and miscellaneous terms.

Third-party services, APIs, models, cloud providers, email providers, calendar providers, data sources, payment providers, enrichment providers, and other integrations are not controlled by Strikezone. We do not warrant their availability, security, accuracy, policies, pricing, compatibility, or continued support.

Your relationship with a third-party provider is governed by that provider's terms and privacy practices. Strikezone is not responsible for loss, delay, failure, suspension, data changes, or other consequences caused by a third-party service, except to the extent directly caused by Strikezone's own breach of these Terms.

Strikezone disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, availability, security, and any warranty arising from course of dealing or usage of trade.

Without limiting the foregoing, Strikezone does not warrant that the Services will be uninterrupted, error-free, secure, free of harmful components, compatible with every system, or that AI Outputs, CRM data, enrichment, forecasts, recommendations, emails, meetings, deliverability, leads, conversions, or business outcomes will be accurate, complete, timely, compliant, profitable, or successful.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRIKEZONE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, DATA, OR OPPORTUNITY; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, AI OUTPUTS, EMAIL DELIVERY, CONNECTED ACCOUNTS, OR CUSTOMER CONFIGURATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF STRIKEZONE ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY THE CUSTOMER TO STRIKEZONE FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR FREE SERVICES, THE AGGREGATE LIABILITY CAP IS US$100.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, these limitations apply only to the maximum extent permitted by law.

To the maximum extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless Strikezone and its affiliates, officers, directors, employees, contractors, and service providers from third-party claims, damages, losses, liabilities, penalties, costs, and reasonable legal fees arising out of or relating to:

• Customer Data, content, lists, recipients, connected accounts, or instructions provided by or for the Customer;
• the Customer's or an Authorized User's violation of these Terms, provider policies, or applicable law;
• spam, unlawful marketing, privacy violations, improper contact imports, failure to honor opt-outs, or unauthorized communications;
• the Customer's infringement or misappropriation of another party's rights; or
• unauthorized or unlawful access to or use of a third-party service, mailbox, calendar, data connector, or dataset.

Strikezone will provide reasonable notice of an indemnified claim and may participate in the defense with counsel of its choice. The Customer may not settle a claim in a manner that admits fault by or imposes obligations on Strikezone without Strikezone's written consent.

Each party may receive non-public business, technical, security, product, pricing, or operational information from the other party that a reasonable person would understand to be confidential. The receiving party will use such information only as needed for the relationship and will protect it using reasonable care. Confidentiality obligations do not apply to information that is lawfully public, independently developed without use of the confidential information, or rightfully received without a duty of confidentiality.

A party may disclose confidential information where legally required, provided it gives notice when legally permitted and reasonably cooperates in efforts to seek protective treatment.

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Unless a signed agreement between the parties provides otherwise, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for disputes arising out of or relating to these Terms or the Services, and each party waives objections based on inconvenient forum or similar grounds.

You may not access, use, export, re-export, transfer, or make the Services available in violation of applicable export-control, trade-control, or sanctions laws. You represent that you are not prohibited from receiving the Services under applicable sanctions or export restrictions.

We may update these Terms to reflect changes in the Services, technology, law, provider requirements, security practices, or business operations. When we make changes, we will revise the Last Updated date and, where required, provide additional notice by email, in-app notice, website notice, or another appropriate method.

Material changes will apply prospectively to the extent required by law. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, unless applicable law or a signed agreement requires another form of acceptance.

• Entire agreement. These Terms, together with incorporated policies and any applicable signed agreement, constitute the agreement regarding their subject matter and supersede prior or contemporaneous understandings on that subject.
• Order of precedence. A signed MSA, enterprise agreement, DPA, order form, or statement of work controls over these Terms only to the extent it expressly conflicts with these Terms.
• Assignment. You may not assign these Terms without Strikezone's prior written consent, except in connection with a permitted corporate transaction where the assignee assumes all obligations. Strikezone may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or similar transaction.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Electronic communications. You agree that notices, disclosures, agreements, and other communications may be provided electronically, subject to applicable law.

Questions about these Terms or the Services may be sent to:

Company: StrikeZone Growth Inc.
Address: 251 Little Falls Drive, Wilmington, Delaware 19808, United States
Email: support@getstrikezone.ai
Website: https://getstrikezone.ai